Refund Policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Refunds will not be issued for the following reasons:

  • an item is known to be faulty at the time of purchase

  • if labels, maker’s marks or anything identifying or adding provenance to an item have been removed

  • an item has been damaged by trying to repair it or getting someone else to do it (you may still have the right to a repair, replacement or partial refund)

  • you no longer want an item (eg because it’s the wrong size or colour) unless you bought it without seeing it (ie. online) at which point you will be entitled to a refund of the purchase price only (not shipping / packing costs). See below.

Online, mail and phone order sales:

  • customers who purchase from us via online or telephone orders have the right to cancel an order even if the goods aren’t faulty within 14 days of the invoice date (whether payment has been made or not)

  • we will issue a refund to customers if you’ve told us within 14 days of receiving your goods that you want to cancel. You have another 14 days to return the goods to us once you’ve told us.

  • it is your responsibility to arrange and pay for the return of that time if the item is not faulty. If the item purchased is faulty, Vintage 93 will reimburse any costs involved.

  • we will refund you within 14 days of receiving the goods back in the condition they were purchased in.

  • the refund issued will be the cost of the item only and does not include packing/delivery costs to send the item to you.

  • the refund will be processed using your original payment method

  • we do not offer a ’buy back’ service for items purchased from us

  • Buyers will need to check with their local authorities to see if any customs and import taxes are applicable. Any additional customs and tax payments are the responsibility of the buyer.

  • Vintage 93 are not responsible for delays due to customs.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@vintage93.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@vintage93.com.

Damages and issues  
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.